Overview

July 16

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Citizens are looking for greater digital interaction and increased access to services than what is currently provided by state and local governments, especially during time of crisis. The Center for Digital Government recently conducted a survey of government technology leaders to better understand their priorities, concerns and constraints related to online services post COVID-19.

Join us July 16 at 10:00am PT/1:00pm ET to hear the results of that study, what it revealed about how some states and localities have adapted online services to meet demands of the “new normal,” and what you can learn from their experiences.

We’ll discuss:

  • How government agencies are changing the ways they implement online services, the pace at which they do so, and how they are overcoming obstacles that prevented them from taking services online previously
  • Which services agencies now consider the highest priority to online-enable and best practices for doing so
  • How the Oklahoma Employment Security Commission set up an online portal in a weekend to help citizens navigate the unemployment insurance application process

Speakers

Rachel Keen, MSM, PMP, SMC, SSYB headshot

Rachel Keen, MSM, PMP, SMC, SSYB

Delivery Manager, Granicus

Rachel Keen is a certified PMP and Scrum Master, with over 12 years of experience leading the delivery of large, complex, multi-million-dollar programs and projects, for the public and private sector. A contributing editor for the 6th edition of the Project Management Body of Knowledge, she is passionate about her field, and about delivery. She has a vast understanding of process improvement, customer engagement and has led teams across broad technical, financial and business disciplines. Rachel has been serving as the Delivery Manager for the govService team, and as of late has been working with some of our most strategic customers on how to respond to the needs of the citizens during the time of COVID-19.

Bob Woolley headshot

Bob Woolley

Senior Fellow, Center for Digital Government

Bob was the Chief Technical Architect for the state of Utah’s Department of Technology Services, including the development of the state’s Utah.gov portal. Utah has been widely recognized in these areas with numerous national awards. He has also been a technical lead and RFP writer for the WSCA/NASPO Cloud and Data Communication Procurements. He has experience with state, county and higher education employee skill assessments and technology upgrade implementations. He has extensive experience with development and implementation of enterprise infrastructure and technology services. He focuses on e-government and technical architecture, with special emphasis on technical architecture implementation, planning and analysis; Web design; cloud implementation; and development of online government services. He is a specialist in Theory of Operations documentation processes and implementation of Microservice Architecture and DevOps in hybrid cloud environments. He has worked in the public sector as a university professor and systems analyst, and in the corporate world as a company president and Enterprise Architect. He has a master’s degree from Utah State University. He was named as one of Government Technology Magazine’s Top 25 Doers, Dreamers and Drivers, and has specialized in applying new and emerging technology solutions to government.

Patrick Moore headshot

Patrick Moore

Senior Fellow, Center for Digital Government

Patrick Moore has spent his career working to improve government and its responsiveness to citizens. Patrick spent 8 years working for Georgia Governor Sonny Perdue, serving as state CIO from 2006-2010. During that time Patrick led a transformational restructuring of the state's technology function, establishing a new model for Georgia’s IT strategy. Upon leaving Georgia’s government Patrick served in client facing and sales executive roles with HP Enterprise Services where he focused on building and delivering solutions for state and local governments. Patrick now serves as managing partner for Integris Applied, a management consulting firm focused on CIOs and their organizations. Patrick is a noted expert in the state and local government technology space and a Government Technology “Top 25 Doer, Dreamer and Driver.” He is a frequent contributor to industry organizations including the Center for Digital Government and NASCIO.

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