Overview

March 27

Billing and payment systems are a cornerstone of government services— Not only do they serve as a key revenue stream, but they play a significant role in shaping resident satisfaction. If your jurisdiction is still relying on outdated billing and payment methods, now is the time to rethink your approach.

Join Governing, InvoiceCloud, and Dalton, GA Utilities for an on-demand, expert-led webinar exploring the latest trends in online payments and how local governments can streamline their systems to better serve residents. You’ll gain valuable insights from the exclusive 2025 State of Online Payments Report, based on a comprehensive survey of American billpayers revealing key payment trends and behaviors.

Why Should You Attend?

Uncover the latest resident payment preferences and trends, and learn how to adapt your systems to meet their needs.
Walk away with practical strategies for optimizing your billing and payment processes to boost operational efficiency and enhance the user experience.
Gain best practices for ensuring a secure, user-friendly payment experience that meets the high expectations of today’s digital-first residents.

Speakers

Keri Barton

Accounts Receivable Manager, Dalton Utilities

Keri Barton and has been with Dalton Utilities for 15 years. She is the Accounts Receivable Manager overseeing the billing department and revenue collections department. Because of this, she gets to see both the ins and outs of the platforms they leverage, including InvoiceCloud. Dalton Utilities closed their lobby back in 2020 when covid hit which forced them to take payments completely online or over the phone. They have now opened the lobby back but adopted kiosks to take payments instead of in-person transactions.

David Nieves

Area Vice President of Alliances at InvoiceCloud

With more than a decade of experience in payment technology, David joined InvoiceCloud in 2020 as the Senior Director of Mid-Market Alliances where he was responsible for strategic partnerships and supported core system integrations across InvoiceCloud. David is now the Area Vice President of Alliances. David and team are focused on managing Mid-Market Alliances and Partnerships who focus on driving growth and onboarding initiatives through a channel that drives over 80% of business through a highly effective partner referral model. Prior to his tenure at InvoiceCloud, David held various positions at Fiserv, where he took on leadership roles overseeing teams dedicated to client services and partnerships.

Barry Condrey — Moderator

Senior Fellow, Center for Digital Government

Barry has worked in the IT field for over 37 years holding a wide range of technology leadership positions in the public and private sectors and was most recently the CIO for Chesterfield County, Virginia where he pursues initiatives based on digital transformation, open government, and citizen centricity. Under his leadership Chesterfield County Va was four times recognized as the #1 digital county in the USA. Barry holds a masters degree in public leadership with a minor in economics from Virginia State University and a bachelors degree in computer science from DeVry University. He has been adjunct faculty for Virginia Commonwealth University and is currently adjunct faculty for the Public Technology Institute in the certified government CIO program. Barry has been an active NACo contributor, a gubernatorial appointee to the Virginia elections security standards workgroup and a two-time president of the Virginia Local Government IT Executives (VALGITE) organization. He is a certified government CIO (CGCIO), a certified information security manager (CISM) and a national top 25 Doer, Dreamer & Driver. He likes to teach, research technology, write code and blog about technology leadership from his home in Moseley, Virginia.

Webinar

The State of Online Payments: Enhancing Government and Utility Billing and Payment Systems