Overview
August 26
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One clear lesson from COVID-19 is that digital services are a vital part of government resiliency strategies. When social distancing requirements made in-person government transactions undesirable or unavailable, web and mobile channels became some of the primary means for delivering services to citizens and businesses. This session will explore:
• How the COVID-19 experience is shaping digital services strategies going forward
• Best practices for rapidly launching and scaling digital services
• New insights on designing effective and resilient online services and apps