Overview

August 26

One clear lesson from COVID-19 is that digital services are a vital part of government resiliency strategies. When social distancing requirements made in-person government transactions undesirable or unavailable, web and mobile channels became some of the primary means for delivering services to citizens and businesses. This session will explore:

• How the COVID-19 experience is shaping digital services strategies going forward
• Best practices for rapidly launching and scaling digital services
• New insights on designing effective and resilient online services and apps

Speakers

Tanya Hannah

CIO King County, WA

Tanya Hannah believes in using technology in new, surprising and smart ways to make life better for people, something that’s served the county well during the COVID-19 pandemic. Her recent work has included leading teams to stand up several field hospitals for COVID patients as well as a Public Health chatbot to aid the public with timely information. As the technology leader for the 12th largest county in the nation, Ms. Hannah is passionate about ensuring the more than two million county residents have equal access to the technology needed for civic and cultural participation, education, employment and other critical services. The department serves over 60 lines of businesses in areas from transportation and environment to human services. She previously served as a senior executive at Amazon and Computer Service Corporation. Under her leadership, King County has been recognized multiple times by the National Association of Counties as a top IT County in the Nation. Other recent honors include consecutive CIO 100 awards, national Government Experience awards and a Future Edge50 award. Last year, Ms. Hannah was named Golden Government: National (IT) County Executive of the Year by the StateScoop LocalSmart News Group. She’s a native of Philadelphia, and received her BA in government from the University of Maryland.

Mike Hussey

CIO, UT Department of Technology Services

Michael Hussey was appointed Chief Information Officer (CIO) for the Department of Technology Services in October 2015. As CIO, he is responsible for the administration and supervision of a dedicated IT workforce that provides innovative services to Utah agencies and residents. The Department of Technology Services is the IT service provider for over 20 state agencies in Utah. Utah is a leader in providing innovative, secure, and cost-effective technology solutions that are convenient and empower partner agencies to better serve the residents of the state. Mike has led Utah in eGovernment to provide over 1,300 services online, modernized all mainframe applications, made developments for data center migration to cloud, and has created efficiencies through easy-to-use, accessible, and innovative government services. Mike currently serves as the Vice President of the National Association of State Chief Information Officers. Hussey started his IT career while attending the University of Utah working in the Marriott Library as a help desk assistant providing support to patrons of the computer lab. In 1995 Michael was hired in the Governor's Office of Planning and Budget working as an integral member of the IT team serving the technology needs of Governor Leavitt. He has been with the Department of Technology Services since it was created in 2006. Hussey attended Brigham Young University and the University of Utah. He completed numerous technology courses and received certificates in network administration during his time in the IT industry. Hussey was born in West Covina, California and moved to Utah with his family at the age of 15. He and his wife are the parents of five children. He is a loyal University of Utah sports fan. Hussey has a passion for learning and enjoys staying current on emerging technologies.

Phil Bertolini — Moderator

Co-Executive Director, Center for Digital Government

Phil Bertolini is the Co-Director of the Center for Digital Government (CDG), a national research and advisory institute on information technology policies and best practices in state and local government. Previously, he served as deputy county executive and CIO for Oakland County, Michigan. During his 31-year tenure, Phil built a world-class IT organization in the second-largest county in Michigan, just north of Detroit. As Oakland County CIO, he oversaw more than 150 employees serving over 1.2 million residents. In 2005, he was also promoted to deputy county executive, holding dual positions until his retirement. Phil’s efforts earned the county national attention, winning numerous awards for technology innovation and excellence. He was named one of Governing Magazine’s Public Official of the Year and Government Technology Magazine’s Top 25 Doers, Dreamers & Drivers. He was also honored by the President Obama White House as a Champion of Change for 2012.

Webinar

The Crisis-Ready Digital Experience - Building a digital experience optimized for any crisis situation