Overview

November 9

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During the pandemic, many social services programs were forced to modernize to get assistance to those in need faster. While these efforts brought short-term success, they also demonstrated the importance of phased approaches to longer term transformation. Instead of embarking on a multi-year, complex and monolithic effort, agencies can take a new, modular approach to social services modernization to automate everything from eligibility to payment.

Oracle and Mastercard have jointly launched their Civic Assist solution to drive strategic transformation for social services organizations.

On November 9, Oracle is joining Government Technology to take a deep dive into this new approach and how it offers a lower-risk way for agencies to transform social services programs quickly while making a big impact on their communities, and setting the stage for their longer term transformation agenda. Register now to learn more about:

  • The software as a service solution and best practices behind this approach that remove barriers, reduce operational cost and enhance fraud prevention
  • What a digital end-to-end journey can look like for constituents and agencies across a range of assistance programs
  • How Los Angeles was able to use this approach to rapidly deploy an emergency aid solution during the pandemic that paid out over $36M in donated funds to over 100,000 people from more than 37,000 families

Speakers

 

Peter Still

Senior Product Strategy Director, Customer Experience Application, Oracle

Peter Still is a senior leader in Oracle’s Product Development organization, where he focuses on global Public Sector product strategy for Oracle’s Customer Experience products. In this role, Peter works with government organizations worldwide to understand their challenges and requirements as inputs to Oracle’s strategy. Peter works directly with government organizations as they optimize their software estate and leverage Oracle’s newest CX innovations. He has also partnered with a number of government organizations to develop innovative solutions to pandemic challenges.

 

John Sasson

Area Vice President, North America CX, Oracle

John Sasson is the Area Vice President, North America CX sales leader responsible for Oracle’s Public Sector Customer Experience products and solutions. He has spent the past 25 years working in Public Sector helping governments engage businesses and citizens they serve through technology innovation. John has also traveled throughout APAC speaking on technology and Digital Government modernization initiatives.

 

Jennifer Kent — Moderator

Senior Fellow, Center for Digital Government

Jennifer Kent has more than fifteen years of extensive health administration and policy experience in California that spans over three gubernatorial administrations and encompasses both private and public delivery systems. As Director, Kent oversaw the second largest public healthcare system in the nation with an annual budget of over $100B and serving approximately 13 million Californians. She oversaw the administration of twenty-four managed care plans as well as 56 county behavioral health plans. Kent has also held leadership roles in the Health & Human Services Agency and Governor’s offices as well as experience in the private sector as a lobbyist, consultant and association executive.