Overview

September 16
10AM PT, 1PM ET

Register

Paper-based billing isn’t just inefficient — it’s costly, risky, and slow. Rising check theft and payment fraud put residents’ data and public funds at risk, while outdated processes cause delays and drain staff time. At the same time, residents expect fast, secure, and convenient digital options — and the federal government’s move to phase out paper checks makes it clear that digital payments are the future.

Join Governing, InvoiceCloud, and Hernando County, Florida for a live webinar to learn how agencies can cut fraud, reduce costs, prevent delinquent payments, and speed up service delivery by moving to fully digital billing and payments.

You’ll learn how to:

  • Prevent fraud before it starts with secure digital payment platforms that reduce theft and compromised data.
  • Accelerate payments by up to 40%, strengthening cash flow and avoiding unnecessary service disruptions.
  • Reduce call volumes by up to 69% and lobby traffic by half, freeing staff to focus on higher-value priorities.

Speakers

Charlie Jennings headshot

Charlie Jennings

Billing & Collections Supervisor, Hernando County Utilities Department

Charlie Jennings supervises an excellent team of talented individuals in the Billing & Collections Section for the Hernando County Utilities Department. Before that, he worked in Fiscal Policy & Analysis for the California Department of Social Services, working in Foster Care, Adoptions, and other Children’s programs. He holds a bachelor’s degree in Spanish Language and Literature, and enjoys interacting with and conversing with customers from all backgrounds and languages.

David Nieves headshot

David Nieves

Area Vice President of Alliances at InvoiceCloud

With more than a decade of experience in payment technology, David joined InvoiceCloud in 2020 as the Senior Director of Mid-Market Alliances where he was responsible for strategic partnerships and supported core system integrations across InvoiceCloud. David is now the Area Vice President of Alliances. David and team are focused on managing Mid-Market Alliances and Partnerships who focus on driving growth and onboarding initiatives through a channel that drives over 80% of business through a highly effective partner referral model. Prior to his tenure at InvoiceCloud, David held various positions at Fiserv, where he took on leadership roles overseeing teams dedicated to client services and partnerships.

Bob Bennett headshot

Bob Bennett — Moderator

Senior Fellow, Center for Digital Government

Bob Bennett is a Senior Fellow at the Center for Digital Government and the founder of B2 Civic Solutions, an international smart cities consultancy firm based in Parkville, Mo. From 2016 to 2019 he served in Mayor Sly James’ administration as the Chief Innovation Officer for the City of Kansas City, Mo. During his tenure, he oversaw the city’s smart city initiatives including a 54-block total digitalization pilot, strategy development for the city and P3-based expansion plans.