Overview

August 20

In this fast-paced digital era, constituents expect more, and they want it now. They crave experiences that are seamless, intuitive, and immediate. They want you to anticipate their needs, offer personalized solutions, and deliver them at lightning-fast speed. This is the new standard, even for utilities and local governments. A great first step in this direction is the modernization of billing and payments. Consider your most frequent interaction with the average resident – while there may be outlier instances of communication, monthly billing is likely the only consistent touchpoint.

Join Government Technology and InvoiceCloud for a live webinar on Tuesday, August 20, 2024, at 10 AM PT/ 1 PM ET to explore how your organization can boost constituent satisfaction with intuitive payment solutions. You'll hear from Jennifer Evans, Director of Finance at the City of Nixa, Missouri, as she shares how her team reduced call volumes, increased online payment adoption and boosted resident satisfaction by making strategic upgrades to her billing and payment systems.

In this webinar, you'll learn:

How to identify and address the pain points in your current billing and payment processes
How to implement a modern, user-friendly payment system that meets the needs of today's constituents
How to leverage technology to improve communication and engagement with constituents

Speakers

Jennifer Evans

Director of Finance at the City of Nixa, Missouri

Jennifer Evans has been in Municipal Government since 2013. She was the City Clerk/Finance Officer with the City of Cassville, Missouri from 2013 to 2020, and since June of 2020, has filled the role of Director of Finance with the City of Nixa, Missouri. She is a Certified Public Finance Officer and serves as the Treasurer for the Missouri Government Finance Officers’ Association. She has coordinated and managed two ERP and payment processor conversions and has gained much insight from those experiences.

David Nieves

Sr. Director, Mid-Market Alliances at InvoiceCloud

With more than a decade of experience in payment technology, David joined InvoiceCloud in 2020 as the Senior Director of Mid-Market Alliances where he is responsible for strategic partnerships and supported core system integrations across InvoiceCloud. David and team are focused on managing Mid-Market Alliances and Partnerships who focus on driving growth and onboarding initiatives through a channel that drives over 80% of business through a highly effective partner referral model. Prior to his tenure at InvoiceCloud, David held various positions at Fiserv, where he took on leadership roles overseeing teams dedicated to client services and partnerships.

Bob Bennett — Moderator

Senior Fellow, Center for Digital Government

Bob Bennett is a Senior Fellow at the Center for Digital Government and the founder of B2 Civic Solutions, an international smart cities consultancy firm based in Parkville, Mo. From 2016 to 2019 he served in Mayor Sly James’ administration as the Chief Innovation Officer for the City of Kansas City, Mo. During his tenure, he oversaw the city’s smart city initiatives including a 54-block total digitalization pilot, strategy development for the city and P3-based expansion plans.

Webinar

Optimizing Payments: The Key to a Better Constituent Experience