Overview

December 8

Constituents want choices in how they make and receive payments. Providing the option to pay online, enroll in paperless billing or make one-click payments can improve constituent satisfaction and drive confidence in government.

As organizations look to 2023, it’s critically important for them to understand how constituent preferences for online payments will change in the year ahead.

On December 8, join Government Technology and InvoiceCloud for a webcast on evolving user preferences for online payments, key trends that will drive change, and a timely forecast of the biggest trends that will impact billing organizations.

As a participant in this webinar, you’ll learn:

· New survey data on customer payment preferences, channel usage and trends for 2023
· How billing organizations can assess their offerings to ensure a seamless constituent experience
· How online payment solutions can decrease organizational costs and maximize operational efficiencies

Speakers

Bill Rials — Moderator

Senior Fellow, Center for Digital Government

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program. He focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, he had a diverse gov tech career delivering value to state agencies, local governments, and law enforcement agencies throughout the state of Mississippi.

Sara Faied — Panelist

VP of Payment Operations, InvoiceCloud

19 years ago Sara Faied started her journey in the Payments industry. Having worked her way up from an entry-level clerical position to her current position as the VP of Processing Transformation at InvoiceCloud, Sara has seen it all and done it all. Over the course of nearly two decades, Sara has taken part in multiple successful enterprise transformational projects such as portfolio migrations across processors, building merchant billing engines, designing residuals calculators, building PayFac models, and more. Sara also has a special level of expertise in Payment processing cost analytics and monitoring payment behaviors by different merchant segments. Her peers and colleagues on the InvoiceCloud team know her as the Payments Guru, and she will never hold back on sharing her knowledge and educating those who want to learn.

Webinar

Online Payments in 2023: Trends, Changes and What You Need to Know