Overview

July 21

Watch Now

Giving residents and businesses more ways to pay — from online self-service options, to mobile wallets, to contactless in-person transactions — improves convenience for constituents and strengthens resilience of government services. But how can agencies diversify payment options for constituents without creating more internal cost and complexity?

On July 21, Governing will host experts from ACI Worldwide for an in-depth look at modernizing public sector payment processes. We’ll explore how jurisdictions can offer new payment methods — including the latest app-based mobile options and accepting cash payments in the checkout lane at local retail locations — without adopting multiple payment solutions and creating additional payment silos. This live webcast will show you how:

  • Comprehensive cloud-based payment services can help jurisdictions expand payment options and improve user experience
  • Standardizing on a single payment platform can streamline pricing, mitigate risk of data breaches and increase staff efficiencies
  • Payment trends vary by generation and how agencies can prepare to meet the growing demand for alternative payment methods

Speakers

 

Chris Battel, CFA

Director of Government Sales, ACI Worldwide

Chris Battel is a leader in ACI Worldwide’s Government business group since May 2021. Chris advises federal, state and local government on integrated real-time payment and engagement solutions that are designed to increase government productivity and constituent/customer satisfaction while reducing total costs.

 

Otto Doll

Senior Fellow, Center for Digital Government

As the Minneapolis CIO for seven-plus years, Otto was responsible for all city IT services. He also served as South Dakota's CIO for 15 years with responsibility for all state government computing, telecommunications, radio, and public broadcasting. While with IT research firms, Otto has advised Fortune 1000, federal, state, and local government CIOs on information technology assessment and alignment to business needs. He has served as a director with the United States General Services Administration, developing information technology strategic plans and oversight policy. Otto received his computer science degree from Virginia Tech and is a senior executive fellow of the Kennedy School of Government, Harvard University. He is a past president of NASCIO — a national organization of state CIOs. He also is a past president of the Metropolitan Information Exchange (MIX) — a national organization of city and county CIOs. Otto was named to Government Technology's 2004 Top 25 Doers, Dreamers and Drivers.

 

William (Bill) Rials, Ph.D. — Moderator

Senior Fellow, Center for Digital Government

Bill is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program, where he focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, Bill had a diverse gov tech career delivering value to state agencies, local governments, and law enforcement agencies throughout the state of Mississippi. He has served in CIO, CTO, and CISO roles for local governments and also in various leadership positions within the state of Mississippi’s IT organization as a deputy to the state CIO. Dr. Rials holds a bachelor’s degree in business administration from Belhaven University, a master’s degree in computer information systems and cybersecurity from Missouri State University, as well as a Ph.D. in higher education administration and public administration from Jackson State University. His dissertation research involved the critical factors that affect the adoption of cloud services within the public sector. He is a noted expert in the IT and cybersecurity space and is frequently quoted by national media outlets. He is also a frequent contributor to national IT government organizations such as NASTD and NASCIO.

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