10AM PT, 1PM ET
Constituents today want more from their government. They expect a customer service experience in line with private-sector companies. And they want the ability to engage with government in multiple ways, whether in person, via text, over the phone, on video chat or more.
To make that happen, state and local governments need a truly omni-channel approach to civic engagement. These solutions not only improve residents’ experience with government agencies, they make it easier and more effective for citizens to engage with government to help drive change.
On May 6, at 10 am PT/1 pm ET, we’re excited to be bringing together public-sector leaders and industry experts for a virtual panel discussion on this omni-channel approach to engagement.
Our discussion topics will include:
- How putting community members at the center of service delivery transforms the user experience – and resident satisfaction with government
- How San Antonio and other government organizations go beyond multi-channel and employ omni-channel solutions to enable citizen-centric government without overtaxing internal resources
- How an omni-channel communications strategy drives broader digital transformation efforts