May 6

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Constituents today want more from their government. They expect a customer service experience in line with private-sector companies. And they want the ability to engage with government in multiple ways, whether in person, via text, over the phone, on video chat or more.

To make that happen, state and local governments need a truly omni-channel approach to civic engagement. These solutions not only improve residents’ experience with government agencies, they make it easier and more effective for citizens to engage with government to help drive change.

On May 6, at 10 am PT/1 pm ET, we’re excited to be bringing together public-sector leaders and industry experts for a virtual panel discussion on this omni-channel approach to engagement.

Our discussion topics will include:

  • How putting community members at the center of service delivery transforms the user experience – and resident satisfaction with government
  • How San Antonio and other government organizations go beyond multi-channel and employ omni-channel solutions to enable citizen-centric government without overtaxing internal resources
  • How an omni-channel communications strategy drives broader digital transformation efforts


Tom Spengler

Tom Spengler

CEO, Rock Solid Technologies

Tom has over 20 years of domain experience as the Co-founder and former CEO of Granicus from 1999 to 2015. Tom is passionate about improving government through technology and has helped bring several marketing leadings products to market over the past 20 years. Tom also sits on the Board of Directors for a number of technology companies including Propylon and Ascendify.

Craig Hopkins

Craig Hopkins

CIO, City of San Antonio

Craig comes to the ITSD team with more than 20 years of experience at USAA leading efforts in customer service, digital transformation, corporate strategy, information technology, procurement and innovation.

Prior to his time with USAA, Craig served four years in the US Coast Guard and later became a military spouse, while his wife Trish served 11 years in the US Navy in Japan, Virginia and then at Fort Sam Houston, which brought them to Texas.

Paul Clanton

Paul Clanton — Moderator

Senior Fellow, Center for Digital Government

Paul Clanton has devoted his career to helping local governments be on the forefront of using technology to increase value delivered to the public. He has over 30 years in various Information technology roles in both the public and private sectors including 20 years leading Information Technology departments. He now helps local governments get the most value from their significant investment in people, process, and technology.