Overview

December 4

For many local governments and utility providers, late payments create significant operational hurdles—from disrupting cash flow to draining valuable staff time and resources. As service providers, it’s crucial to go beyond traditional reminders and understand what drives payment behavior to truly address delinquency.

Join Governing, InvoiceCloud, and The City of Ann Arbor, MI for a special webinar where a panel of subject matter experts will examine the strategies and tools that can help you manage, prevent, and reduce delinquent payments—making a lasting impact on your organization and the communities you serve.

Here’s what this webinar will cover:

Identify Key Drivers Behind Late Payments: Explore the behavioral and systemic factors that contribute to delinquent payments, from forgetfulness to financial strain, and see how these insights can guide more effective solutions.
Leverage Automated Tools for Effortless Outreach: Discover how features like automated reminders and outbound campaigns save time and resources by ensuring customers are informed without the need for manual follow-ups.
Empower Customers with Flexible Payment Options: Learn how offering adaptable payment plans can help customers stay current and avoid the costly cycle of delinquency, improving overall cash flow and customer satisfaction.

Speakers

David Nieves

Sr. Director, Mid-Market Alliances at InvoiceCloud

With more than a decade of experience in payment technology, David joined InvoiceCloud in 2020 as the Senior Director of Mid-Market Alliances where he is responsible for strategic partnerships across InvoiceCloud and Payment Service Network (PSN). David leads a dedicated team focused on managing Mid-Market Alliances and Partnerships who focus on driving growth and onboarding initiatives through a channel that drives over 80% of business through a highly effective partner referral model. Prior to his tenure at InvoiceCloud, David held various positions at Fiserv, where he took on leadership roles overseeing teams dedicated to client services and partnerships.

Michael J. Pettigrew

City Treasurer, City of Ann Arbor, MI

Mike Pettigrew has served the City of Ann Arbor for over fifteen years, first as the Deputy Treasurer, managing the City’s investment portfolio of $400 million and now as the Treasurer. He is responsible for all city treasury functions, including cash handling operations, risk management, debt management, and insurance programs for the City. Prior to working for the city, Mike spent seven years as the Banking and Customer Service Coordinator for the Washtenaw County Treasurer’s Office. Mike is a Past President of the Association of Public Treasurers of the United States and Canada. As an MMTA member since 2009, Mike has served on several committees including the Legislative, Education and Professional Development Committees. He serves on the MMTA Board of Directors and is the Chair of the Legislative Committee. In 2016, Mike was selected to be Facilitator for the Michigan Municipal Treasurers Institute. He provides training on a variety of topics, including internal controls, cash handling, and ethics. Mike is married and is very proud of his daughter who attends his alma mater, the University of Michigan.

John Matelski — Moderator

Executive Director, Center for Digital Government

Prior to joining the Center, Matelski served for 25 years as an Information Technology & Security executive for municipal (City of Orlando, FL) and county government (Gwinnett County, GA), most recently retiring from DeKalb County, GA after 12 years of service. John’s duties included executive management of all information technology and security resources and systems that support operations and drive innovation throughout the County enterprise. As DeKalb County CIO, he oversaw more than 100 employees serving ~800 million residents. Matelski graduated from Arizona State University with a B.S. in Computer Science and an M.B.A. with an emphasis in Computer Information Systems and has been a Certified Government CIO since 2011. Matelski has a proven track record of leadership in the public and private sectors, utilizing innovation and resourcefulness with a proven ability to build a compelling vision and move an organization toward it. Matelski rebuilt DeKalb County, GA’s technology capabilities from the ground up, helping lead to 8 straight years of recognition as a top 10 winner of the Center for Digital Government annual Digital Counties Survey. John has won numerous awards including Government Technology’s Top 25 Doers, Dreamers and Drivers, State of Georgia CIO ORBIE Award Finalist, and the Computerworld/Smithsonian Laureate Award for Information Technology. During his tenure with DeKalb County, Matelski was also very active in technology leadership roles with the National Association of Counties (NACo), having served as Chair of the IT Standing Committee, Vice Chair of the Telecommunication & Technology Committee, and Vice Chair of the County Technology Advisory Council.

Webinar

Breaking the Delinquency Cycle: How to Reduce Late Payments and Strengthen Customer Relations