Overview

February 16

Watch Now

Your residents want to use digital channels for taxes and other municipal payments, but only if your organization makes it easy for them to do so. According to a new survey of almost 1,300 people who have made at least one online bill payment in the last 12 months, nearly 80% of respondents prefer to make payments through an online portal (43%) or a mobile device (35%).  

Digital payments are a win-win. Governments can reap rewards from enabling these transactions – including cost savings, workflow efficiencies, and more on-time payments – but convenience is key. To keep constituents using self-service payment channels, government agencies must continuously evaluate the experience of their online payment offerings and optimize when necessary.

Join Governing on February 16 at 11 a.m. Pacific/2 p.m. Eastern as we unpack nine key trends from the survey, conducted by InvoiceCloud, that will help you save employee time and resources, improve collections efficiencies and strengthen your payment experience.

Register here!

Speakers

Sara Faied headshot

Sara Faied

Vice President, Processing Transformation

19 years ago Sara Faied started her journey in the Payments industry. Having worked her way up from an entry-level clerical position to her current position as the VP of Processing Transformation at InvoiceCloud, Sara has seen it all and done it all. Over the course of nearly two decades, Sara has taken part in multiple successful enterprise transformational projects such as portfolio migrations across processors, building merchant billing engines, designing residuals calculators, building PayFac models, and more. Sara also has a special level of expertise in Payment processing cost analytics and monitoring payment behaviors by different merchant segments. Her peers and colleagues on the InvoiceCloud team know her as the Payments Guru, and she will never hold back on sharing her knowledge and educating those who want to learn.

Sean McSpaden headshot

Sean McSpaden

Senior Fellow, Center for Digital Government

Sean McSpaden is an executive level information technology professional with over 30 years of experience in the private, non-profit, and public sectors. His background includes the start-up and management of several small businesses and he has served on the Board of Directors or in Executive Director positions for several 501(c)(3) non-profit organizations. Sean’s public service experience includes progressively responsible positions as an IT analyst, and in statewide coordination, management and leadership positions within the Executive and Legislative branches of Oregon state government. From June 2008 to September 2013, served as the state of Oregon’s Deputy State Chief Information Officer.

Brenda Decker headshot

Brenda Decker — Moderator

Senior Fellow, Center for Digital Government

Brenda Decker most recently spent five years with IBM as a Director for Global Government Industry services. Prior to IBM, Brenda served in Nebraska state government for 37 years, 10+ years as the state's chief information officer with responsibility for state government computing, telecommunications, public safety radio, and video conferencing. Her expertise leading, transforming and managing large IT organizations has created high-performing teams and partnered cross functional public and private organizations. Her work has garnered both local and national recognition for her contributions to government technology.

© 2025 All Rights Reserved. E.Republic LLC
Privacy & AI / Do Not Sell My Personal Information